At Kotijoki, we want you to shop with confidence. That’s why we offer a 10-Day FULL Refund or FREE Replacement Policy for eligible issues.
Covered by Our 10-Day Refund & Replacement Policy
If your order meets any of the conditions below, you are eligible for a full refund or a free replacement—no need to return the item!
✅ Defective or damaged item: Arrived broken, faulty, or does not function properly.
✅ Incorrect item received: The product differs from the description or is not what you ordered.
✅ Incorrect or mismatched size.
✅ Missing or lost items.
Not Covered by Our Refund & Replacement Policy
Unfortunately, the following situations are not eligible for a refund or replacement:
❌ Requests made after 10 days from the date of delivery.
❌ Incorrect information provided at checkout (wrong size, product, shipping address, or custom details).
❌ Damage caused by misuse, mishandling, or improper maintenance.
❌ Items that have been washed, worn, or soiled after delivery.
❌ Personal reasons (e.g., change of mind, personal taste).
How to Request a Refund or Replacement
Follow these simple steps to submit a request:
1️⃣ Contact Customer Support Here within 10 days of delivery.
2️⃣ Provide details about your issue, including clear photos of:
- The received item.
- The shipping package with the visible shipping label.
3️⃣ Receive your refund or replacement after we review your request.
Refund Processing Time
If your refund is approved, it will be issued to your original payment method:
- 💳 Credit Card: Up to 10 business days.
- 💰 PayPal: 3 to 5 business days.
For any questions, feel free to reach out to us Here, or send an email at support@kotijoki.com. We’re here to help!
