Customer Care
How can I contact Kotijoki for questions or support?
Your experience matters to us! If you have any questions or need assistance with our products or services, don’t hesitate to reach out.
📧 Email us at support@kotijoki.com
📌 Or submit your request via our Contact Form.
We’re committed to responding promptly and ensuring you receive the best support possible.
Do you have social media channels where I can follow Kotijoki?
Yes! Follow us on Instagram, TikTok and Pinterest for product updates, tips, and inspiration.
Order Issues
How do I place an order?
It's a breeze! To get started, simply click on either the product image or product name to access all the essential item details. When you're ready to add an item to your order, enter your desired quantity into the Quantity box and then hit the 'Add to Cart' button.
When you're all set to check out, just click on the 'Check out' button, conveniently located right after you've added an item to your cart.
You'll then be smoothly guided to the payment information page, where you'll fill out a few forms with your billing, shipping, and payment details. Once you've completed these steps, just give that 'Pay now' button a click, and you're good to go!
Delivery
Which country do you ship to?
📍 United States: We ship across the U.S., excluding islands, Alaska, and military addresses.
🌍 International Orders: If you're shopping from outside the U.S., we’d love to help! Email us at support@kotijoki.com before placing your order, and we’ll find the best shipping solution for your location.
💡 Tip: Check our Shipping Policy for full details on delivery times and costs.
How long does shipping take?
📦 United States: Standard shipping takes 3-8 business days, depending on your location.
🌍 International Orders: Shipping typically takes 7-17 business days, based on your destination and local customs processing.
How much does shipping cost?
🚚 Shipping rates vary based on:
✔ The item(s) you purchase
✔ Your delivery country
✔ The shipping method you select
To see the exact shipping cost for your order, simply add your items to the cart and proceed to checkout.
💡 Tip: We occasionally offer free shipping promotions—stay tuned for updates!
How can I track my order?
📦 Yes! You Can Track Your Order.
Once your order has shipped, you’ll receive a tracking link via email to monitor your package in real time.
💡 Didn't Receive a Tracking Email?
✔ Check your spam or promotions folder.
✔ Contact us at support@kotijoki.com, and we’ll be happy to assist you.
Returns & Refunds
Can I return or exchange an item?
Currently, we do not offer returns or exchanges. However, if you experience any issues with your order, our Refund & Replacements Policy is designed to protect your rights.
Do you offer a money-back guarantee if I'm not happy with my purchase?
💰 Money-Back Guarantee
We stand by the quality of our products! If you're not satisfied, you're covered under our 10-Day Full Refund or Free Replacement Policy. Simply contact us, and we’ll make it right.
Where is my refund?
Once your refund is approved, the amount will be credited to the same payment method you used during your purchase. Refund processing times may vary:
- Credit Card: Refunds typically take up to 10 business days to appear on your statement.
- PayPal: Refunds are usually processed within 5 business days.
Can I receive my refund in a different account?
We’re sorry for the inconvenience! Unfortunately, refunds can only be issued to the original payment method used for your order.
💡 What Can You Do?
If you need the funds in a different account, we recommend contacting your bank or payment provider for assistance on transferring the refunded amount.
